User Support Technician
BIT Solutions has an immediate opening for an experienced User Support Technician at our location in Brampton, Ontario.
Terms of employment: Permanent Full-time (35-40 hours a week)
Salary: $30.00 to $35.00 per hour
Job duties:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose, and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network, and Internet support to users in response to identified difficulties
Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
Employment requirements
Completion of a college program in computer science, computer programming, or network administration is required.
College or other courses in computer programming or network administration would be an asset required.
Previous relevant experience would be an asset.
Supervision
1 to 2 people
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Benefits
Other benefits
Free parking available
Contact: 425 Veterans Drive, Brampton, ON L7A 0A7
Please send the resume to: dkaur@bitsoultion.ca