Overview
Languages: English
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
On site: Work must be completed at the physical location. There is no option to work remotely.
Terms of employment
Permanent employment: Full time-35 hours per week
Availability: Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Overtime, Shift, Weekend
Start: as soon as possible
Vacancy: 1
Salary: $28.00/Hour
Responsibilities
Tasks
• Answering incoming calls and responding to customer inquiries and requests for tow truck services
• Maintain work records and logs
• Monitor personnel workloads and locations
• Dispatching tow trucks to the appropriate location based on the type of service needed and the availability of drivers
• Communicating with tow truck drivers to provide updates on job assignments and changes to the schedule
• Monitoring tow truck activity to ensure that all jobs are completed in a timely and efficient manner
• Recording and maintaining accurate records of all job assignments and customer interactions
• Coordinating with other departments to ensure that customer needs are met, and service levels are maintained
• Ensuring compliance with all safety regulations and protocols
• Performing other duties as assigned by management
• Familiarity with GPS and mapping software
Additional information
Work conditions and physical capabilities
• Ability to work independently
• Attention to detail
• Fast-paced environment
• Physically demanding
• Repetitive tasks
• Tight deadlines
• Work under pressure
Personal suitability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player