Company: 1203567 B.C. LTD. carrying on business as The Wax Shop
11110 Deldor Road, Lake Country, British Columbia, V4V 1V8 Canada
Job Title
SPA Manager
NOC: 60040 (Managers in Customer and Personal Services)
Wage: Starting at CAD $28.85 per hour
Location(s) of work: 100-2689 Pandosy Street, Kelowna, British Columbia, V1Y 9V9 Canada
Number of Positions: One (1)
Terms of Employment: Full-time (40 hours a week)
Required Language Skills: English (spoken and written)
Key Responsibilities:
· Direct the daily activities of the waxing team, ensuring the highest standards are met.
· Oversee the activities of the reception team, ensuring customer needs are handled efficiently.
· Maintain the salon schedule, ensuring sufficient staff are scheduled to meet customer demand at all times.
· Provide ongoing education to the team, including product knowledge and basic/advanced techniques, to ensure they meet salon standards and deliver exceptional customer service.
· Assess new staff as required and develop individualized training plans.
· Evaluate new products for both the salon and distribution business.
· Monitor industry trends and advise the Owner on the changing needs of clients.
· Respond to all client inquiries, educating clients and ensuring satisfaction.
· Advise the Owner on necessary operational changes.
· Advise the Owner on supplies and product requirements.
· Ensure all Interior Health standards regarding sterilization and cleaning are met.
· Recommend retail product purchases and educate the team on sales opportunities.
· Personally provide esthetic services at the highest level, setting an example for the team of the caliber of service expected.
Required Experience:
· Must have significant experience with Lycon Waxes and Elleebana products.
· Must have experience with class room training techniques to provide training to professional estheticians purchasing wax products.
· Must have experience providing technical training using zoom.
· At least 3 years of experience in planning and controlling budget and inventory and managing
· contracts for advertising or marketing strategies.
At least 5 years of experience as waxer.
Required Education:
· An advanced diploma in beauty therapy or a related field.
Benefits:
· Benefits are offered through the company’s health spending plan.
· 10 vacation days
· 5 paid sick days.
How to Apply:
Please send your resume to the following email address: judy@waxshop.ca
Attention: Judy Poole
Owner