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Front Desk Clerk, Hotel

FRONT DESK CLERK, HOTEL

JOB REQUIREMENTS

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

or equivalent experience

Experience

1 year to less than 2 years

Security and Safety

Criminal record check

Transportation/Travel Information

Own transportation, Public transportation is available

Work Conditions and Physical Capabilities

Standing for extended periods, Overtime required, Work under pressure, Attention to detail

Personal Suitability

Excellent written communication, Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability

Business Equipment and Computer Applications

Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet, Internet

Specific Skills

Register arriving guests and assign rooms,

Process group arrivals and departures,

Take, cancel and change room reservations, Provide information on hotel facilities and services,

Provide general information about points of interest in the area,

Exchange foreign currency, Process guests’ departures, calculate charges and receive payments,

Balance cash and complete balance sheets, cash reports and related forms,

Maintain an inventory of vacancies, reservations and room assignments,

Follow emergency and safety procedures, Clerical duties (i.e. faxing, filing, photocopying),

Answer telephone and relay telephone calls and messages,

Provide customer service,

Handle wake-up calls, Assist clients/guests with special needs

Other Qualifications

Knowledge of OnQ (PMS) would be an asset

Excellent computer skills

Positive attitude and outgoing personality is essential

Must be able to work shifts (days, evenings, weekends and holidays)

Work Setting

Hotel, motel, resort

How to apply

By email

hinnclerk@gmail.com

Apply Online

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