ABOUT COMPANY
Since 2014, Pedco Supply Inc. provides a wide range of heating and air-conditioning equipment, parts and accessories, thermostats controls, zone controls and damper systems, electrical wiring and accessories, plumbing copper and fittings, PEX/PERT piping, manifolds and fittings, ACR copper and fittings, sheetmetal products such as ducts, duct fittings (stack/side 90’s and 45’s, PTO’s, plenums), take-off, boots, cleats, angles hangers. We’re a business made up of innovators and forward-thinkers with the drive and wherewithal to constantly update and improve customer service. Our fast-growing list of clients attests to our products’ variety and quality and customer service excellence. The company remains focused on growing its presence in Canada while extending its competitive advantage in North America.
ABOUT POSITION
· Coordinate Customer Service team, assist with preparation of work schedules
· Communicate updates and changes to the Customer Service team in a timely manner
· Resolve issues that may arise, including customer requests, complaints and supply shortages
· Maintain process documents in the system to ensure content accuracy
· Provide exceptional customer service using appropriate questioning techniques and active listening to assess customer needs and determine the appropriate resolution
· Through review of daily, weekly and monthly reporting, ensure optimal scheduling of resources to achieve business goals
· Responsible for inbound and outbound call and email management
· Support the Head, Customer Experience in administrative functions
· Other duties as required/assigned
JOB REQUIREMENTS
· Secondary school diploma
· Minimum one year of experience in sales and customer service
· Working knowledge of Microsoft Office Suite
· Accurate, reliable, team player, client focus, excellent oral communication, and effective interpersonal skills
EMPLOYMENT CONDITIONS
· Hourly rate of $22.00 based on a 30-40 hours workweek (applicable overtime pay will apply after 44 hours of work per week)
· This position is based on permanent, full-time employment
· Head Office: 1240 Crestlawn Dr, Mississauga, ON L4W 1A6
Please apply by email to ps.hiring@outlook.com with your resume and note that only those candidates that qualify for the position will be contacted for an interview. Please do not contact the employer directly.