Location: Edmonton, AB T5S 1A2
Salary: $15.25 per hour
Vacancies: 1
Start date: Starts as soon as possible
Terms of employment: Permanent employment, Full time, 40 hours per week
Employment groups: Indigenous people, Newcomers to Canada, Veterans, Visible minorities, Youth
Employment conditions: Day, Evening, Morning
Languages:
English
Education:
Secondary (high) school graduation certificate
Experience:
Experience as an asset
Tasks:
– As a Front Desk Clerk at Stony Plains Inn & Suites, you will be welcoming guests, verifying their reservations, and providing them with keys and relevant information upon check-in.
– During check-out, you will handle payment processing, review the final bill, and assist guests with any inquiries or requests.
– You will be handling incoming reservation inquiries, ensuring accuracy of guest information, and updating the reservation system accordingly. This includes managing room availability, assigning rooms to guests, and coordinating with other departments to meet guest preferences or special requests.
– Serving as a point of contact for guests, you will answer their queries, provide information about the hotel’s facilities, services, and local attractions. Additionally, you may assist with arranging transportation, making restaurant reservations, or addressing any concerns or complaints.
– Performing various administrative duties, such as maintaining guest records, processing payments, balancing cash drawers, and completing necessary paperwork.
– You may also be responsible for updating and managing the hotel’s database, ensuring accurate and up-to-date information.
– Effectively communicating with other hotel departments, including housekeeping, maintenance, and management, to ensure a seamless guest experience. This involves relaying guest requests, coordinating room availability, and addressing any issues or concerns promptly.
– Maintaining a secure environment by following hotel procedures, including verifying guest identities, issuing room keys securely, and monitoring security cameras or systems. Promptly reporting any suspicious activities or safety concerns to the appropriate authorities or management.
– Being proactive in identifying and resolving issues that may arise during a guest’s stay, such as maintenance requests, billing discrepancies, or guest complaints.
– Prepare reports for Manager regarding check-ins, check-outs, housekeeping, and other guest services at the end of shift; Report Manager immediately about any unusual events, accidents, and security issues.
Work conditions and physical capabilities:
Fast-paced environment
Personal suitability:
Team Player, Flexibility, Organized
Who can apply to this job?
Only apply to this job if:
– You are a Canadian citizen, a permanent or a temporary resident of Canada.
– You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply?
By email:
jobsatstonyplainhotel@outlook.com
How-to-apply instructions:
Here is what you must include in your application:
Cover letter